Truly Insurance (A Div. Of BrokerUnion)
Your local insurance broker in Kitchener.
Serving Waterloo Region with boutique brokerage care.
BrokerUnion Insurance serves Waterloo Region from our Kitchener office at 22 Water Street South, operating as Truly Insurance, a division of BrokerUnion Insurance Inc. Our RIBO-licensed brokers bring personal and commercial insurance choice to families and businesses across the Tri-Cities and beyond.
Our Kitchener brokers regularly serve clients across Kitchener, Waterloo, Cambridge and Waterloo Region. Whether you live nearby or anywhere else in Ontario, the same licensed team is one call, email or video meeting away.
22 Water St S, Suite 100
Kitchener, ON N2G 4K4
Mon–Fri, 9:00 am–6:00 pm
Lowest Rate Found for You
50+ carriers
Compared in under 5 minutes for Kitchener clients. Free, no broker fee.
Get a live online quote for auto, home, condo, or tenant insurance in under 5 minutes, the same quoting tool our Kitchener brokers use is available directly at brokerunion.ca. No broker fee. Real rates from 50+ carriers.
Insurance products available in Kitchener
How we back that up
- RIBO Licensed
- IBAO Member
- Independent brokerage
- 6 full-service offices
- 25+ Languages
- 650+ Google Reviews
Insurance Services Available in Kitchener
Auto Insurance in Kitchener
Auto insurance needs can vary depending on your driving history, vehicle type, coverage requirements and how you use your vehicle. Kitchener drivers may have different needs depending on commuting patterns, including travel through areas such as the Conestoga Parkway and connections to Highway 401.
The Kitchener team compares auto insurance options from multiple carriers, helping drivers review available coverage choices for:
- Personal vehicles
- Multi-vehicle households
- New drivers
- Family insurance needs
- Changing coverage requirements
Your local broker will explain your options clearly so you can make an informed decision about your auto insurance coverage.
Home Insurance in Kitchener
Your home insurance should reflect the type of property you own and the risks associated with it. Kitchener includes a mix of downtown properties, heritage homes, suburban neighbourhoods, condos and newer developments, meaning coverage needs can vary from one property to another.
Home insurance options may include protection for:
- Detached homes
- Townhomes
- Condominiums
- Rental properties
- Personal belongings
- Liability protection
The local team helps homeowners understand available coverage options, including considerations such as water damage, seasonal weather risks and property-specific requirements.
Condo and Tenant Insurance in Kitchener
Condo owners and renters often need coverage beyond what a building owner or condominium corporation provides.
Condo insurance can help protect:
- Interior improvements and upgrades
- Personal belongings
- Additional living expenses
- Personal liability
Tenant insurance provides renters with protection for their belongings and liability coverage that is not included in a landlord’s building insurance policy.
The Kitchener team can help renters and condo owners compare coverage options based on their individual situations.
Business and Commercial Insurance in Kitchener
Kitchener and the wider Waterloo Region are home to technology companies, startups, professional service providers, contractors, manufacturers, retailers and many other businesses.
The local insurance team helps businesses explore commercial insurance options, including:
- Commercial general liability insurance
- Professional liability / errors and omissions insurance
- Cyber insurance
- Commercial property insurance
- Commercial auto insurance
Coverage needs depend on your industry, operations, assets and potential risks. A local advisor can help review available options and identify coverage considerations relevant to your business.
Life, Travel Insurance and Group Benefits
The Kitchener branch also provides access to additional insurance solutions, including:
- Life insurance
- Wealth insurance solutions
- Travel insurance
- Group benefits for businesses
Life and wealth insurance products are arranged through appropriately licensed advisors, helping individuals and families explore options designed around their financial protection goals.
Why Work With Our Kitchener Insurance Team?
A Local Brokerage With a Personal Approach
The Kitchener office has its own local identity and team, giving clients a more personal alternative to large call-centre insurance experiences. You work with people who take time to understand your situation, answer questions and explain your available options.
Independent Insurance Comparison
As an independent brokerage, the Kitchener team is not limited to one insurance company. They compare available options from multiple insurance markets to help clients review different coverage choices based on their needs.
Local Office Support When You Need It
Located at 22 Water Street South in downtown Kitchener, the office provides an option for clients who prefer face-to-face service for quotes, policy questions, renewals or coverage discussions.
Support Beyond Getting a Policy
Insurance needs can change over time. The Kitchener team remains available to help with policy updates, renewals, questions and claims support throughout your relationship.
Accessible Service in Multiple Languages
Insurance can be complicated. The team supports clients in more than 25 languages, helping make conversations easier for individuals and families from diverse backgrounds.
A Local Division Supported by BrokerUnion Resources
The Kitchener office operates under the local identity Truly Insurance, while being part of the broader BrokerUnion network.
This relationship provides access to shared brokerage resources, carrier relationships and industry support while allowing the Kitchener team to maintain its own local approach and client experience.
Clients receive the benefit of working with a local insurance team backed by the resources of an established Ontario brokerage network.
How Getting an Insurance Quote Works
1. Contact the Kitchener Team
Start your quote online, call the office or visit the Kitchener location in person.
2. Discuss Your Insurance Needs
A local advisor will ask about your vehicle, property, business or personal insurance requirements.
3. Review Available Options
The team compares available insurance options and explains coverage differences, limits and important considerations.
4. Select Your Coverage
Once you choose the option that suits your needs, your advisor helps complete the required paperwork.
5. Receive Ongoing Support
Your relationship continues after purchase with assistance for renewals, policy updates and claims questions.
Serving Kitchener, Waterloo and Surrounding Communities
The Kitchener insurance team serves clients throughout:
- Kitchener
- Waterloo
- Cambridge
- Greater Waterloo Region
- Surrounding Ontario communities
Whether you prefer in-person service, phone support, email communication or virtual meetings, the team offers flexible ways to manage your insurance needs.
FAQ
Common questions about our Kitchener office
Is Truly Insurance the same as BrokerUnion Insurance?
Yes. Truly Insurance is a division of BrokerUnion Insurance Inc. and operates as BrokerUnion's Kitchener office at 22 Water St S, Suite 100, Kitchener, ON N2G 4K4. It is the same RIBO-licensed brokerage, the same 50+ carrier access, and the same claims support you get at any of BrokerUnion's six Ontario offices. You can still reach the Kitchener team directly at (519) 800‑4770 or hello@trulyinsurance.ca.
How do I get an insurance quote in Kitchener?
Clients across Waterloo Region get a free Kitchener quote three ways: call (519) 800‑4770, complete the quote form on this page, or walk in to 22 Water St S, Suite 100, Kitchener, ON N2G 4K4. A licensed broker compares options from leading Canadian carriers and walks you through what's covered in plain language, no obligation.
What kinds of insurance does the Kitchener office sell?
The Kitchener team helps Waterloo Region clients with auto, home, condo, tenant, business, life, travel and group benefits coverage. Property and casualty policies are placed by RIBO-licensed brokers; life and health products are placed by LLQP-licensed life advisors associated with BrokerUnion. We support claims from first call to final cheque.
Do I have to visit the office in person?
No. Most Waterloo Region clients work with our Kitchener team by phone, email or video, same licensed brokers, same coverage. The Kitchener office is there whenever you'd prefer to meet face to face.
What are the Kitchener office hours?
Our Kitchener office is open Mon–Fri, 9:00 am–6:00 pm. After-hours claims help is available through your carrier, see our Claims page for direct carrier numbers.
Is BrokerUnion an insurance company?
No. BrokerUnion is an independent, RIBO-licensed insurance brokerage with a full-service office in Kitchener. We act on your behalf, not the insurer's, and shop your coverage across leading Canadian carriers to recommend a fit for your situation.
How do I get the cheapest auto insurance in Kitchener, Ontario?
The most effective way to find the cheapest auto insurance in Kitchener is to compare rates across multiple carriers simultaneously. BrokerUnion compares auto insurance from 50+ major Canadian carriers for Kitchener clients, including CAA, Intact, Aviva, Economical, and Wawanesa. Start a free live online quote at brokerunion.ca in under 5 minutes, or call our Kitchener office at (519) 800‑4770.
Does BrokerUnion offer home insurance for Kitchener residents?
Yes. BrokerUnion serves Kitchener residents with home, condo, tenant, and rental property insurance from 50+ carriers. Get a live quote online in under 5 minutes at brokerunion.ca, or speak to a broker who knows Kitchener's specific coverage considerations including local water risk and building factors.
Does BrokerUnion serve businesses in Kitchener?
Yes. BrokerUnion serves Kitchener businesses with commercial general liability, professional liability, cyber, commercial property, and group benefits from 50+ carriers. Request a business insurance quote at brokerunion.ca/quote or call (519) 800‑4770.
Is BrokerUnion a call centre or does it have a local broker for Kitchener?
BrokerUnion is not a call centre. Our Kitchener-area clients work with a dedicated, RIBO-licensed broker who knows the local market, compares rates from 50+ carriers, and is available at renewal and at claim time. With an office in Kitchener (and six Ontario locations total), BrokerUnion provides the boutique, personalized service that local clients value.